About Us
SAVEMAMA is a free voice, SMS, and USSD platform that helps arrange maternal and newborn transport in rural Nigeria. The SWAP Coordination Office, supports the Nigerian Health Sector Renewal Investment Initiative (NHSRII) by reducing delays in care for pregnant women and infants.
Lives Saved
Avg. Response
Communities Served
What SaveMama Offers
- •Toll-Free Access: Rural women and caregivers can dial, text, or use USSD codes on any mobile phone at zero cost to request urgent transport assistance.
- •24/7 Dispatch System: SAVEMAMA connects real-time requests to a nationwide network of ambulances, tricycle ambulances, and approved community transport providers for rapid response.
- •Integrated Communication: Facilitates seamless coordination between community health workers, primary and referral health facilities, and dispatch centers.
- •Mobile-Enabled Payments: Enables digital payments and voucher redemption for transport services, ensuring transparency and accountability.
Our Mission
To reduce maternal and neonatal morbidity and mortality in Nigeria by ensuring timely, equitable, and efficient access to transport for pregnant women during labor or events harmful to her and her newborn across Nigeria especially for pregnant women and new born children resident in Maternal and Neonatal Mortality Reduction Innovative Initiative (MAMII) prioritized Local Government Areas in Nigeria through community-responsive digital tools.
Our Vision
A Nigeria where no woman dies while giving life, and every newborn, regardless of location, has a fighting chance to survive and thrive through accessible Maternal and Neonatal Assistance. SAVEMAMA is part of a bold new chapter in Nigeria’s health reform journey. Anchored in the principles of the Sector-Wide Approach (SWAp) and aligned with NHSRII’s priority to leave no one behind, SAVEMAMA delivers smart, scalable, and sustainable maternal and neonatal transport response solutions, placing life-saving access in the hands of those who need it most.
Together with partners across federal, state, and local governments, SAVEMAMA is saving mothers and babies — one call at a time.
Central Dispatch Platform (Core of the System)
At the heart of the SAVEMAMA solution is a web-based dispatch platform that receives all maternal and neonatal transport requests, coordinates responses, and manages the end-to-end dispatch process. Once a request enters the platform, the system immediately initiates dispatch coordination by alerting registered Transport Operators and Health Facilities (HFs).
The dispatch platform supports:
- Real-time visibility of all Incoming requests.
- Immediate matching requests to the Transport Operators available.
- Auto-generation of a unique dispatch code for tracking and payment purposes.
- Instant escalation and fallback routing if no Transport Operator responds within 60 seconds.
- Logging and timestamping of every action for monitoring and claims processing.
USSD (Entry Point for Public Users)
To ensure inclusivity and reach, the SAVAMAMA system uses a toll-free number and dedicated USSD short code that enables users to initiate an transport request from any mobile phone, without requiring internet access. The USSD menu is simple, fast, and multilingual, allowing users to select their language and request type. Once submitted, the request is automatically pushed to the central dispatch platform for immediate action.
Key features include:
- Support for English, Pidgin, Yoruba, Hausa, and Igbo.
- Menu prompts for request type.
- Manual location capture.
- Phone number capture.
- Integration with the dispatch platform.
In addition, the SAVEMAMA dispatch system would be managed by trained Community based dispatchers who can initiate dispatch requests on behalf of beneficiaries.
Once a dispatch is accepted:
- The system matches the responding Transport operator to the request.
- Sends dispatch details (including location, contact number, and code) to all parties involved.
If no response is received within 60 seconds, the system initiates a robocall to transport operators to inform them of the need for immediate human intervention. This escalation process ensures that no response goes unanswered, even if initial responders are unavailable or unresponsive.
Once the trip is completed, a digital voucher would be issued to the Transport Operator who redeems it using the USSD code *3581* voucher number #, which instantly:
- Verifies completion of the trip,
- Logs the timestamp of arrival,
- And triggers a payment for service credit to be assigned to the Transport Operators for payment.